FAQ

Fixed-rate of SGD$5 for all Singapore orders.

Our current dispatch time for local order is 3 - 10 days.

Not at the moment

Yes. Drop an email to madeby.xian@gmail.com, or DM me on Instagram with some basic information of your request.

Please note that all of our products are hand-made and therefore each possesses unique characteristics.

Small imperfections are often inherent to the natural materials we work with and are what makes each piece unique. However, if your item arrives damaged in any way we urge you to reach out to us within 24 hours.

Damaged goods must be reported immediately upon receipt of goods.

Faulty items will be refunded or replaced by the same type of product after assessment, subject to availability.

Handwashing is recommended.

Sudden temperature changes (e.g. from fridge to oven or vice versa) are likely to cause thermal shock, which could cause damage to your piece.

It's important to note that regular use of tableware for food and beverages like coffee and tea can lead to staining over time, primarily due to tannins — natural compounds found in these drinks.

All tablewares are made with high quality stoneware clay and food safe glazes.